Free COVID-19 Telemedicine and Triage System for Healthcare Organizations

Text ‘COVID’ to +1–623–428–0201 to try it out.

Sample interactions from patients using the Memora COVID-19 triage system
  • Care navigation: Memora has helped health systems divert large volumes of low-risk people away from their emergency rooms and to telehealth services that can answer their questions and conduct preliminary triage of their symptoms. In cases where someone has multiple risk factors, we are guiding them to nearby testing centers. This has helped reduce the burden that ERs are seeing as COVID-19 testing becomes more accessible.
  • Contact tracing: Through detailed data collection on who has tested positive or had exposure to COVID-19, Memora is able to track interactions and locations that these individuals have been to in a way that respects privacy. Contrary to many background services that are collecting location data without permission, our system prioritizes privacy and requires individuals to self-report any data that is being collected.
  • Load balancing: By collecting valuable data on zip codes with higher volumes of symptomatic reports, our team is coordinating with federally qualified health centers and state and federal government agencies to help them determine optimal resource allocation for personal protective equipment (PPE) and testing kits, while also guiding individuals to testing sites in proportional volume.
  • Fighting misinformation: With several conflicting sources of information about COVID across the internet and social media websites, many people are confused as to what they should believe. Memora aggregates information from the CDC, WHO, and state-level public health agencies on COVID-19 to assure that people have a reliable source of truth.
  • Reducing anxiety: In exceedingly uncertain times, Memora’s service is helping to keep people educated and reduce anxiety around COVID-19 while also helping individuals take the necessary safety precautions to reduce the spread and stay healthy.

I. Information Gaps

Across all the interactions that people have had on our system, specific to COVID-19, we’ve identified themes on which questions are commonly asked and what information is unclear to the large majority of people. Having analyzed several hundreds of thousands of datapoints, our team has identified the top 5 most commonly asked questions that people have for their providers regarding COVID-19:

  1. What are the symptoms of COVID? (45.04%)
  2. I want to get tested (32.68%)
  3. What is coronavirus? (27.77%)
  4. Who qualifies to get tested? (21.76%)
  5. What should I do to stay safe? (14.90%)
Symptom frequency for patients reporting at least one symptom related to COVID-19

II. Inconsistent Triage Pathways

Interestingly, across several health systems we have worked with over the past several weeks, we have seen varying symptoms being screened for as indicators of COVID-19. Of all triage pathways our team has digitized, the frequency with which symptoms are screened for include:

Frequency of Screened Symptoms in SARS-CoV-2 Triage Pathways (n=21)
  • A system for text-based screenings of physicians and hospital workers for indications of (1) COVID-19 symptoms, and (2) burnout
  • Access to data for public health agencies to better understand public perception, how the disease is spreading, and symptom frequency
  • Text-based care management and education programs for non-COVID patients, receiving care from health systems, on changes to their care plan and how to stay healthy
  • Video visits and phone calls, along with corresponding documentation, that can now be conducted directly from the Memora system to enable billing of new telemedicine codes that have been released.

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Memora Health

Memora Health

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Digitize & automate care journeys to simplify how patients and clinicians navigate complex care delivery. Contact us at info@memorahealth.com to learn more.