Felix en Español
As a company built in the melting pot of downtown San Francisco and one that reaches nearly 20,000 patients across every corner of the United States, we deeply value both the cultural and linguistic diversity of our employees, patients, and community, and believe that has made us stronger as a company and as a country.
Yet, most consumer health care services aren’t designed to meet the needs of an ever-diversifying population. Unfortunately, it is often those communities that make our city and country unique and a beacon for the American Dream that are left underserved by the supposed trajectory for the future of health care, including personalized genetic testing, high-touch care management, and asynchronous telemedicine. Furthermore, much of today’s health care delivery bears the same burden, whether it’s as simple as finding a physician to console a patient in their native language or understanding the nuances of cultural beliefs that may be at odds with standard practices of medicine.
We often recall the tragic story from The Spirit Catches You and You Fall Down. The book details the experience of the Hmong culture and the refugees that fled from China to Laos, and eventually, to the United States. The book centers on the story of one Hmong family that moved to Merced, California, a little over 100 miles east of San Francisco. Their daughter, Lia, suffered from severe epilepsy, but her treatment in California went from bad to worse due to language and cultural barriers to care.
While we do not assume to solve, or even repair, some of the structural challenges that prevent effective cultural understanding and empathy in medicine, we believe that if health care is to move into the 21st century, then we have an obligation to infuse empathy for cultural and linguistic differences in our product and services.
Our journey into caring for culturally diverse populations came with an international non-governmental organization that began in 2017 in Lima, Peru. From the beginning, we hoped to bring what we learned from our experiences with both physicians and patients in the Peruvian highlands to our communities back home in the States.
The team at Memora Health is excited to publicly announce the launch of Felix 2.0, now with bilingual support. Spanish is the second largest language in the United States and we believed it was critical to support our Spanish-speaking patients in the language most comfortable to them. We understand that the spectrum of dialects, cultural nuances, idioms, and traditions of different Latin American countries do not make this a perfect solution for our Spanish-speaking community. Our goal is to improve every day, and we believe this is a promising beginning.
Memora Health is building the operating system for care delivery that implements intelligent, streamlined workflows and revolutionizes the patient experience outside the care setting. We offer a smart end-to-end platform that unifies fragmented health care data to enable providers, payors, and life science companies to automate care delivery operations — from patient communication to documentation to reimbursement. We uniquely use artificial intelligence to digitize existing care delivery workflows, giving clinicians infrastructure that learns from every encounter they have. Memora supports a full suite of virtual care systems from automated patient intake and scheduling to remote monitoring and care pathways to billing and documentation. Memora is backed by Andreessen Horowitz, SV Angel, Kevin Durant, Martin Ventures, and several healthcare strategic groups.
Reach out at info@memorahealth.com, we’d love to work together.
