Deeply engaging patients in their care to improve care delivery and health outcomes is a universal, but elusive, goal across the clinician community. Several reasons contribute to this unfulfilled goal, including lack of a patient-centric approach, inadequate and outdated resources and tools, and misaligned incentives. Solving these three obstacles may significantly improve patients’ experience and clinical outcomes. Memora Health has enabled health systems to accomplish this goal with flexible, patient-centric digital tools that intelligently scale the reach of the care team beyond the four walls of healthcare. …

Memora Health is committed to enabling health systems and provider groups to modernize patient access and develop stronger relationships with their patients. Memora’s unified solution helps access centers deploy intelligent appointment reminders, recall workflows, surveys, and balance notifications that improve efficiency and meet patient expectations. Memora’s suite of products allows access centers to digitize and customize patient outreach with multiple delivery channels and 109 languages to meet patient preferences. With a 92% patient satisfaction rate and 1.8x increase in visit volume, Memora helps health systems deliver a best-in-class patient experience. …

Much of our collective COVID-19 vaccination success hinges on principles of patient experience: the basics of clear patient communication and easy appointment navigation. Unfortunately, logistical bottlenecks and lack of efficient communication channels have led to patient confusion, vaccine spoilage, and an overall stressful experience for both patients and clinicians.

While the U.S. has made significant progress in distributing COVID-19 vaccines to high-priority groups, the limited and unpredictable vaccine supply, coupled with varying regimen timelines for different vaccines, have made transparency, awareness, patient scheduling, and adverse event reporting even more challenging. Local teams often have to make real-time decisions about vaccination…

The development and authorization of two vaccines against the novel coronavirus in less than a year, four times faster than any other vaccine R&D initiative in history, is a testament to humankinds’ scientific ingenuity. The rapid distribution of those vaccines from a few factories to hospitals, nursing homes, and public health departments across the globe is a testament to our logistics. However, the success of our upcoming vaccination campaign, to both persuade enough individuals to receive both doses of vaccine and track their health afterwards will require a feat of both communication and information technology.

Administering a single dose of…

With the World Health Organization declaring the novel coronavirus (COVID-19) a pandemic and governments around the world taking increasingly drastic measures to reduce its spread, communities are becoming anxious about the outbreak and health systems are being overwhelmed. The United States healthcare system has not seen a more uncertain time in recent history.

On March 9th, in collaboration with several health systems across the United States, Memora Health launched a free, text-based triage and tracking system for hospitals to keep their communities informed and restart non-COVID care as soon as possible.

Health systems are able to proactively conduct screenings of…

Just over 50 years ago, Dr. George Engel’s landmark publication in Science shook health systems across the world; he summarized his proposal with:

“The dominant model of disease today is biomedical, and it leaves no room within its framework for the social, psychological, and behavioral dimensions of illness. A biopsychosocial model is design[ed] for action in the real world of health care.”

The biopsychosocial model gained influence over the late 1900s and, by the early 2000s, had succeeded the biomedical as the dominant model of medicine. Diagnostic principles grounded in biology have barely changed in that timeframe. However, the real…

With National Nurses Week upon us, the team at Memora Health reflected on the indispensable work our nation’s nurses put into every day they work at hospitals, clinics, and community health centers across the country.

Although the training is long, difficult, and often thankless, nurse-practitioners, RNs, and other clinical health care staff have increasingly shifted from their bedside roles to desk jobs. Trained clinicians spend entire mornings sitting behind a desktop computer calling patient after patient to confirm and reschedule appointments for the next day, following up with patients with chronic disease to make sure they’ve taken their medications properly…

Between Apple’s foray into democratizing access to electronic health records, Amazon’s delivery system bringing the pharmacy to your doorstep, and Google testing software to detect diseases from x-ray images, technology has not only made access to health care more abundant, but is slowly laying the foundation for how we will create the new standards of medical care in the decades to come.

With more medical diagnostics, imaging results, patient intake forms, and other health care information moving from paper binders to digital records, and better tools to evaluate what the data mean to improve the health of entire populations, there…